At ElectricDuniya, we value your trust and want your shopping experience to be smooth and worry-free. Since we are an authorized reseller of ZEVPoint chargers, all cancellations, returns, and refunds are governed by ZEVPoint’s official policies.
Our goal is to keep the process transparent and assist you at every step, so you never feel stuck after making a purchase.
Hassle-Free Return Policy
We want you to be completely satisfied with your purchase. If for any reason, you are not happy with your order, you may request a return within 7 days of receiving the product, subject to the conditions mentioned below:
- Eligibility for Returns
- The item must be returned in its original condition, unused, and in the original packaging.
- All accessories, user manuals, and documents that came with the product should be included.
- Proof of purchase (invoice/bill) is mandatory for processing returns.
- Non-Returnable Items
- Items bought during sales, special offers, Cash on Delivery (COD), or No Cost EMI promotions cannot be returned or refunded.
- Products that show signs of use, physical damage, or missing accessories will not be eligible for return.
Cancellation Policy
- Before Shipping: If you decide to cancel your order before it has been dispatched, you can easily raise a cancellation request.
- After Shipping: Once the order has been shipped, cancellations may not be possible. In that case, you may need to proceed with a return request after receiving the product.
All cancellations will be processed as per ZEVPoint’s brand policies.
Refunds
- Once the returned product is received and inspected by ZEVPoint’s team, the refund will be initiated.
- Refunds are processed to the original mode of payment used during purchase.
- Depending on your bank/payment provider, it may take 7–10 working days for the refunded amount to reflect in your account.
How to Raise a Return, Cancellation, or Refund
You have two convenient options:
- Contact ZEVPoint Customer Support directly
- 📞 +91 9779750538
- They will assist you with cancellations, returns, and refunds as per their brand policies.
- Reach out to us at ElectricDuniya
- 📱 WhatsApp: +91 8766994595
- Our team will coordinate with ZEVPoint on your behalf to ensure your request is handled smoothly.
In either case, your cancellation or refund will be processed directly by the brand (ZEVPoint), while we assist you with communication and updates.
Important Notes for Customers
- Please ensure that the product is packed securely to avoid any damage during return transit.
- Refunds or replacements will only be initiated after ZEVPoint verifies the returned product.
- ElectricDuniya acts as a reselling partner, which means all warranty, cancellation, and refund processes are directly governed by ZEVPoint.
Our Commitment
At ElectricDuniya, customer satisfaction is at the heart of everything we do. While cancellations and refunds are managed by ZEVPoint, we are always available to support you and make the process stress-free. Whether you contact ZEVPoint directly or reach us through WhatsApp, your request will be handled with care, speed, and transparency.
Your trust matters to us, and we want you to shop at ElectricDuniya knowing that help is always just a call or message away.