I remember the first time my Ola S1’s WiFi stopped working. I had parked the scooter, ready to install a software update and check my ride stats, but no matter what I tried, it refused to connect.
If you’re reading this, you’ve probably been there — staring at the connection screen, wondering whether it’s your scooter, your WiFi, or both.
The good news? In most cases, the fix is simple and doesn’t require a service visit.
Here’s my step-by-step troubleshooting guide, based on my own experience and tips that have helped other Ola S1 owners get their smart features back online.
1. Check Your Network Settings and Signal Strength
Before diving into scooter settings, start with your WiFi network. A lot of Ola S1 connection issues are caused by signal problems rather than scooter faults.
Things to check:
- Make sure you’re within range of the router — weak signals often cause pairing failures.
- Test the connection on another device to confirm if the internet is working.
- If your router uses MAC address filtering or advanced security, it may block new devices by default — log in to your router’s admin panel and allow your Ola S1 to connect.
- Try using a mobile hotspot to see if the issue is network-specific.
In my case, I realized my garage had poor WiFi coverage. Parking closer to my home router instantly fixed the connection.
2. Restart Your Ola S1
It may sound too basic, but a quick reboot can clear temporary glitches in the scooter’s operating system that block WiFi access.
How I do it:
- Turn off the scooter completely using the main power button.
- Wait for at least 60–90 seconds.
- Power it back on and reconnect to WiFi.
On one occasion, this alone was enough to reconnect my scooter after it had been showing “Unable to connect” for hours.
3. Forget and Reconnect to Your WiFi Network
Sometimes the scooter “remembers” an outdated connection profile. Forgetting and re-pairing forces it to create a fresh network handshake.
Steps:
- Open your Ola S1’s Settings → WiFi.
- Select your home network.
- Tap Forget Network.
- Search for available networks again and reconnect by entering the password.
This method fixed my WiFi dropouts when the scooter would connect but lose signal after a few minutes.
4. Update Your Scooter’s Software/Firmware
Ola regularly releases firmware updates that improve stability, fix bugs, and optimize network performance. If your scooter’s WiFi isn’t working, an outdated system could be the cause.
Here’s what I do:
- Go to Settings → Software Update on the scooter.
- If an update is available, connect via mobile hotspot (if home WiFi isn’t working) and install it.
- Restart the scooter after updating.
After one such update, my scooter’s WiFi started connecting much faster and stayed stable during updates.
5. Contact Ola Support if the Problem Persists
If none of these fixes work, the issue might be hardware-related — like a faulty WiFi antenna or a deeper network module problem.
When contacting Ola support:
- Explain exactly what’s happening (e.g., “Scooter detects WiFi but fails to connect,” or “WiFi option is greyed out”).
- Mention troubleshooting steps you’ve already tried.
- Provide details like firmware version, WiFi router brand, and connection type.
Ola’s team can remotely diagnose some issues or arrange a service visit if needed.
Bonus Tip: Use Mobile Hotspot as a Temporary Fix
If your home WiFi is the issue and you can’t fix it immediately, try using your phone’s hotspot. It’s not as fast as a strong home connection, but it works for quick firmware updates or app syncs.
Final Thoughts
From my own experience, most Ola S1 WiFi problems are solved by:
- Checking the network settings.
- Restarting the scooter.
- Forgetting and reconnecting to WiFi.
- Updating the scooter software.
If you go through these steps patiently, chances are you’ll have your Ola S1 back online in minutes.
And once it’s connected, you can enjoy all the smart features — live ride tracking, over-the-air updates, and seamless syncing with the Ola Electric app.
